Frequently Asked Questions

Login Issues

How do I log into my account?

  1. Go to https://members.staterecords.org/customer/.
  2. Locate the "Account Login" box.
  3. Enter your email address and password.

If you require further assistance logging into our member's area please use our contact form for further help or dial (855) 938-5042.

How can I retrieve my password?

If you forgot or lost your password please visit password page. Once you have entered the matching email address, your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive your password immediately.

If you require further assistance logging into our members area please use our contact form for further help or dial (855) 938-5042.

How do I change my password?

First you will need to login to our member’s area. Inside you will see a link on the top right called "My Account". Click on that and you will find a link to update your password.

Billing Issues

How can I find my receipt number?

Each time you submit your payment, you will receive an email containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email you received upon signing up, or by going to the "My Account" page in the member's area. The receipt/order number will be displayed in the "My Orders" section.

How do I cancel my subscription?

You may cancel your StateRecords.org services at any time. To do so, please use our contact form or dial (855) 938-5042. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription. However, you will still have full access to searches for the duration of your subscription.

How will my charge appear on my credit card?

Your statement will show a charge from STATERECORDS.ORG or STATERECORDS.

Will I receive a purchase confirmation email?

Yes. You will receive an email from the support department of StateRecords.org outlining your purchase details.

Is your service subscription based?

Yes. After your initial purchase, you will receive a trial to StateRecords.org’s public records searches. To cancel your subscription and your first recurring charge please call (855) 938-5042.

Following the trial period, your subscription fees ("Fees") will be billed to the credit or debit card provided as part of your Payment Information on a recurring monthly basis. In return, you will receive a monthly subscription to the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, and more. Please note that the available searches may change without notice.

You may cancel your StateRecords.org services at any time. To do so, please use our contact form or dial (855) 938-5042.

How can I update my credit card information?

Please contact us by using our contact form or dialing (855) 938-5042. Our Customer Care Team can assist you with updating your payment information.

Data Questions

What type of information will I be able to access?

StateRecords.org offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search and more.

To learn more about data availability please visit our Data Coverage page

Why can't I find any information?

If you are having trouble finding someone, please be sure you check all possible searches and make sure you spelled your search subject's name correctly. Remember, we have over 1 billion records, keep searching!

Please use our contact form for further help or dial (855) 938-5042.

How accurate is your data?

StateRecords.org is a provider of information gathered from publicly available data. StateRecords.org does not create, verify, or guarantee the accuracy of such data; rather, StateRecords.org receives its information from various sources, including Internet sites. It is not necessarily affiliated with or endorsed by these sources, or compensated by them. All materials and information available through StateRecords.org services are provided "as is" and "as available," and without warranties of any kind, express or implied, and specifically including the warranties of merchantability and fitness for a particular purpose.

How up to date is your data?

Our service allows you to conduct searches of various public records. Any data presented as a result of these searches is derived from records that are not in the control of StateRecords.org and may not always be accurate or complete. Please see the Warranties section in our Terms and Conditions for more information. As such, we can neither control nor guarantee the accuracy or availability of public records.

Why does the data obtained from the preliminary search vary from the data obtained in the members area?

The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.

What do I do if my search resulted in outdated or incorrect information?

Kindly contact our Customer Support Department and let us try to help you. Please use our contact form or dial (855) 938-5042.

What categories and reports are available to search?

Arrest/Warrant Search, Background Report, Birth Records Search, Business Search, Criminal Records Search, Death Records Search, Federal Inmate Search, Inmate Search, Marriage/Divorce Search, Neighborhood Check, People Search by Address, People Search by Name, People Search by Phone, Public Records, Relative Search, Reverse Phone Search, Reverse IP Search, Sex Offender Search, and more.

What countries does your website cover?

You will be able to look-up information about people in the United States - we have the most databases and data centers available for the US.

Criminal Records

How do I interpret the criminal search results?

While our Criminal Searches can yield useful information, please use extreme caution in interpreting the results of any criminal background search. A positive match does not guarantee the nature or even existence of an individual's criminal record. StateRecords.org is not responsible for explaining or analyzing Criminal Search results. For assistance in interpreting criminal records and other official documents, please contact a competent legal professional.

In which US states can I search criminal records?

Some states do not permit access to certain types of criminal records, or restrict the types of information that may be retrieved by a criminal search. As a result, not all searches will return reports or records. Please refer to our Data Coverage page for a state by state guide to available records.

Can your data be used for employment checks?

StateRecords.org is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

Our Service

How do I use your service?

STEP 1: Select any Search from the menu on the top of the page.

STEP 2: Fill the required fields and click the "Search Now" button.

STEP 3: View the results by clicking the access links or following the instructions on the page. Your search results should appear within a few short seconds after search completion.

If your search yields no results please go back and try removing some information. For example, by removing the "city" field you can broaden your search.

Please use our contact form for further help using searches or dial (855) 938-5042.

What are the premium data reports and why do they cost extra?

Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data so we can't offer it as part of your regular membership yet. However, we can offer it to you now for an additional fee. This could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much, much more!

Do I have to buy a premium data report?

Absolutely not! If you have an unlimited subscription to StateRecords.org you can continue to use the unlimited search menu as often as you like! There is no obligation to purchase additional premium data.

DOs And DONTs Using Our Data

Can your data be used for employment checks?

No. StateRecords.org is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

What can't I do with this data?

You may not use StateRecords.org for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility and any other purpose covered by the Fair Credit Reporting Act.

Privacy

What type of information do you collect?

When you use StateRecords.org, we will not collect any personally identifiable information about you unless you choose to provide such information to us.

If you choose to purchase StateRecords.org products or services, we will ask you to provide certain personally identifiable information such as your name and email address, as well as credit card or other payment information and a billing address. We use this information as required to provide you with the StateRecords.org products or services you have requested.

We do not directly collect or store any personal financial information provided in connection with your purchase of StateRecords.org products or services. All personal financial information required to complete your purchase (such as your credit card number) will be provided to and/or collected by a third party vendor who will process payments and complete transactions.

For further details please view our StateRecords.org.

Can I remove my information from StateRecords.org?

Yes, we offer data opt out removal services free of charge. Please fill out our Data OptOut form to have your public information removed from StateRecords.org.

Do You Provide Hard Copies?

Do you mail hard copies of my report?

No. All search results are displayed electronically after which you can either print or download the reports.

Do you provide birth certificates?

No. StateRecords.org does not provide, sell or issue birth certificates. Our Birth Records search may include the following information: Full Name, Birth City, Birth State and Full Date of Birth.

Do you provide marriage certificates?

StateRecords.org does not provide/send/issue Marriage Certificates. Our Marriage Records search may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of Filing and Filing Number.

Do you provide death certificates?

StateRecords.org does not provide/send/issue Death Certificates. Our Death Records search may include the following information: Full Name, Date of Birth, Date of Death and City and State of Death.

Do you provide divorce decrees?

StateRecords.org does not provide/send/issue Divorce Decrees. Our Divorce Records search results may include the following information: Respondent's Name, Petitioner's Name, Date of Filing, State of Filing and Filing Number.